• Unit 1 Eclipse Trading Estate,
    Sedgley Rd W, Tipton DY4 8DQ, UK
  • Call Us
    01902 544 713
  • Mon to Fri : 9AM - 6PM
    Sat: 9:30AM to 4PM

Terms and Conditions

Terms and Conditions

These terms and “the order” are considered by us to form the whole agreement. If any of these terms are inconsistent with the order or agreed amendments, the order shall prevail including any agreed amendments. Any specific requirements or alterations to these terms must be put in writing to the Company and will not become a condition of this contract until agreed in writing by the Company. The Company only accepts statements or representations made by authorised employees or agents. Orders are individually processed and materials not used in their intended location cannot be credited or reprocessed by the Company

How much deposit will I have to pay?

Placing a deposit means you have agreed to our terms and conditions and are happy with the products listed, quantity specified and total balance given. Please ensure you have checked the inventory overleaf carefully. Blinds Direct Ltd will not be responsible for extra items required that are not listed. Orders cannot be processed for manufacturing until a deposit or payment in full of the order value is made either in person or through bank transfer. Upon signing this agreement, a minimum deposit of 50% in relation to all orders is required.
Then the remaining balance in full on the day of fitting. All prices are inclusive of Value Added Tax (VAT) and fitting.

Cheque payments – We DO NOT accept cheques.

Bank Transfer details – We accept this method of payment. Please state your first line of address in the reference.

  • * Bank sort code: 40-47-11
  • * Account number:  53941914
  • * Please include your address as reference

Once a bank transfer has taken place, please let the office know straight away by ringing or sending a message.

Fitting Date

The date given for fitting at the time of measurement/quote is only provisional.  If there are any delays due to unforeseen circumstances, we will contact you with a new fitting date.

Please note there are currently delays on some blinds due to New Global Congestion and Shipping Delays. We are sorry for the inconvenience.

What do I need to do before the fitting?

Before our Blinds Direct Team arrive for fitting, please clear the window area and make sure that any existing blinds or curtains are taken down.

Can I rearrange my fitting? And is there a charge?

Blinds Direct Ltd do not charge to rearrange a fitting and the easiest way to rearrange is to call our customer services team on 01902 544 713.


Can I cancel my appointment?

You can cancel you appointment by calling our customer services team on 01902 544 713.

How much is an appointment?

Blinds Direct Ltd appointments are FREE and no cost will be added to the product when purchased.

Do you offer appointments after 6pm?

Yes you can book an appointment with our team up until 9pm at night.


Because many of our products are custom made to your exact specifications, they are not suitable for anyone else. Therefore, it is important that you are sure of your purchase decisions prior to finalising your order. Unless there is a delay in placing your order because we need additional information from you, an order received from you will normally be sent for production the next day.

Can I cancel my order?

When ordering your goods, you are agreeing to a legal binding contract with Blinds Direct Ltd. According to the Consumer Contracts Regulations 2013, made to measure goods (bespoke), e.g., blinds, are excluded from this legislation and the 14 day cancellation rights do NOT apply. However, we offer 24 hours after placing a deposit to cancel or amend your order if the items have not begun production, or it is allowable by the manufacturer. If the goods have begun production or have been made, we are unable to refund any money. We strongly advise that you are 100% sure with your order.

Occasionally there may be delays caused by out-of-stock materials, shipping delays, temporary factory overload, holidays, or other factors beyond the control of Blinds Direct Ltd and its associates. In the event of a known delay, when the manufacturer contacts us, we will advise you immediately. Blinds Direct Ltd. reserves the right to reject any order, at its discretion.

Fabric colour may vary batch to batch. Blinds Direct Ltd can take no liability for variations in the colour of the same fabric, as this is dependent upon the supplier.
Blinds Direct Ltd does not accept liability if the blinds no longer fit your windows/doors etc after changes such as plastering or any other modificaitons have been made to the window/doors etc after placing the order. If changes are going to be made after measurements have been taken it is the customers responsibility to
inform us within 24 hours of placing your deposit, so that correct adjustments can be made. Customers are required to pay the full balance, if we have not been informed of such changes.

Fitting & Installation

How long will I have to wait for my blinds to be fitted?

Your blinds will be ready to be fitted after you placed your order with us and paid a deposit. Your blinds advisor will arrange the fitting time with you when you place your order. Please note this fitting date is provisional, we will try our best to honour the date given and will inform customers of any changes.

How long will a blind fitting take?

This depends upon the type of order you have placed. Your advisor will be able to inform you of this at the appointment stage.

Lead Time

Lead times given are estimates based on normal production and shipping times. Lead times may vary depending on the product. The estimated delivery times include working days after our receipt of your completed order and exclude weekends and holidays. On occasions, there may also be delays caused by out-of-stock merchandise, inventory-taking, temporary factory overload, or other unforeseen problems. Blinds Direct Ltd is not responsible for shipping delays caused by problems, which are beyond its reasonable control.

Inspect Your Merchandise

Please check your product (Blinds) carefully after fitting with your agent/ fitter.
Inspect your merchandise as soon as you receive it and notify Blinds Direct Ltd immediately if the merchandise has been damaged in any way. Also, please check to make sure that the products you ordered were made exactly as you specified on your order. Contact the Office or your agent/fitter immediately if you have any questions or concerns about your new blinds.

Mounting and Safety

Basic hardware is supplied for installation of your blinds if you choose a supply only service. In some cases, you may require screws for mounting into different materials such as drywall, wood, metal or concrete. You may also require insert plugs for securely mounting into drywall. Regardless of the mounting material, please insure that all brackets are securely mounted with at least 2 screws. Failure to secure window coverings properly can result in damage to the window covering, your walls, floors, trim, windows and furnishings and may pose a severe safety hazard.  Any cords, chains or strings pose a severe strangulation hazard and MUST be kept away from children. Use cord tidy, ring or other hold down devices where applicable.

We offer a minimum 12 month warranty on all products unless specified otherwise. Your warranty covers mechanical faults and excludes general wear/tear, misuse, alterations to the product or fitting, accidental/physical damage to your products.




Every blind we make is professionally measured before we manufacture to ensure it fits your room.


With FREE home appointments and our Satisfaction Guarantee, we make sure you get the best blinds for your home.


Don’t worry about getting the screwdrivers out – we professionally fit all our blinds to ensure you get the best.