Terms and Conditions

These terms and “the order” are considered by us to form the whole agreement. If any of these terms are inconsistent with the order or agreed amendments, the order shall prevail including any agreed amendments. Any specific requirements or alterations to these terms must be put in writing to the Company and will not become a condition of this contract until agreed in writing by the Company. The Company only accepts statements or representations made by authorised employees or agents. Orders are individually processed and materials not used in their intended location cannot be credited or reprocessed by the Company

How much deposit will I have to pay?

Before any order can be processed for manufacturing a deposit or payment in full of the order value is required which can be in person or through bank transfer.  Upon signing an agreement, a minimum deposit of 40% in relation to cash orders is required. You are required to pay the remaining balance in full after your blinds have been fitted. All prices are inclusive of Value Added Tax (VAT) and fitting. 

Cheque payments – We DO NOT accept cheques.

Bank Transfer details – We accept this method of payment. Please state your first line of address in the reference.

  • Bank sort code: 40-47-11
  • Account number:  53941914

Once a bank transfer has taken place, please let the office know straight away by ringing or sending a message.

Fitting Date

The date given for fitting at the time of measurement/quote is only an estimate.  If there are any delays due to unforeseen circumstances, we will contact you with a new fitting date.

Please note there is currently a delay on all venetian blinds caused by COVID-19. All delivery and fitting dates are therefore provisional. Venetian blinds are taking ~4 to 6 weeks, but can be longer. This is not in our hands and we apologise for any inconveniences.

What do I need to do before the fitting?

Before our Blinds Direct Team arrive for fitting, please clear the window area and make sure that any existing blinds or curtains are taken down.

Can I rearrange my fitting? And is there a charge?

Blinds Direct Ltd do not charge to rearrange a fitting and the easiest way to rearrange is to call our customer services team on 01902 544 713.


Can I cancel my appointment?

You can cancel you appointment by calling our customer services team on 01902 544 713.

How much is an appointment?

Blinds Direct Ltd appointments are FREE and no cost will be added to the product when purchased.

Do you offer appointments after 6pm?

Yes you can book an appointment with our team up until 9pm at night.


Because many of our products are custom made to your exact specifications, they are not suitable for anyone else. Therefore, it is important that you are sure of your purchase decisions prior to finalising your order. Unless there is a delay in placing your order because we need additional information from you, an order received from you will normally be sent for production the next day.

Can I cancel my order?

Cancellations and Changes in orders can only be made for a period of 24 hours after your order is finalised. Blinds Direct Ltd cannot refund any money or issue any credits for a purchase if the cancellation or change occurs at any time beyond this 24 hours’ period unless allowable by the manufacturer.

Occasionally there may be delays caused by out-of-stock materials, shipping delays, temporary factory overload, holidays, or other factors beyond the control of Blinds Direct Ltd and its associates. In the event of a known delay, when the manufacturer contacts us, we will advise you immediately. Blinds Direct Ltd. reserves the right to reject any order, at its discretion.

Please note there is currently a delay on all venetian blinds caused by COVID-19. All delivery and fitting dates are therefore provisional. Venetian blinds are taking ~4 to 6 weeks, but can be longer. This is not in our hands and we apologise for any inconveniences.

Fitting & Installation

How long will I have to wait for my blinds to be fitted?

Your blinds will be ready to be fitted two to three weeks after you placed your order with us and paid a deposit. Your blinds advisor will arrange the fitting time with you when you place your order.

How long will a blind fitting take?

This depends upon the type of order you have placed. Your advisor will be able to inform you of this at the appointment stage.

Delivery Time

Delivery times given are estimates based on normal production and shipping times. Delivery times may vary depending on the product. The estimated delivery times include working days after our receipt of your completed order and exclude weekends and holidays. On occasions, there may also be delays caused by out-of-stock merchandise, inventory-taking, temporary factory overload, or other unforeseen problems. Blinds Direct Ltd is not responsible for shipping delays caused by problems, which are beyond its reasonable control.

Inspect Your Merchandise

Please check your product (Blinds) carefully after fitting with your agent/ fitter.

Inspect your merchandise as soon as you receive it and notify Blinds Direct Ltd. immediately if the merchandise has been damaged in any way. Also, please check to make sure that the products you ordered were made exactly as you specified on your order. Contact the store or your Home Consultant immediately if you have any questions or concerns about your new windows.

Mounting and Safety

Basic hardware is provided for installation of blinds and shades as well as for drapery hardware. In some cases, you may require screws for mounting into different materials such as drywall, wood, metal or concrete. You may also require insert plugs for securely mounting into drywall. Regardless of the mounting material, please insure that all brackets are securely mounted with at least 2 screws. Failure to secure window coverings properly can result in damage to the window covering, your walls, floors, trim, windows and furnishings and may pose a severe safety hazard.  Any cords, chains or strings pose a severe strangulation hazard and MUST be kept away from children. Use cord tidy, ring or other hold down devices where applicable.